Italy: Garante fines Fastweb €4.5M for unsolicited telemarketing activities
The Italian data protection authority ('Garante') announced, on 2 April 2021, that it had fined Fastweb, S.p.a. €4.5 million for processing the personal data of millions of users for telemarketing purposes, without obtaining their consent. In particular, Garante highlighted that it had conducted a complex investigation following hundreds of reports and complaints about continuous unsolicited promotional telephone calls and internet services offered by Fastweb. Among Garante's findings, it observed the use of fictitious numbers or numbers not registered with the Register of Communication Operators ('RCO'), and a lack of adequate security measures for the customer management systems. As a result, Garante ordered Fastweb to adapt their telemarketing processing activities in order to prove that their services are offered through numbers registered with RCO, strengthen their security measures to prevent unauthorised disclosure, and only use the personal data of individuals who have given their specific, free, and informed consent for such data to be used by third parties.