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EU: 17 BEUC members file complaints to national authorities against Temu for non-compliance with DSA
On May 16, 2024, the European Consumer Organization (BEUC) announced that 17 of its members filed complaints with their competent national authorities against Temu for failing to protect consumers and using manipulative practices, thus constituting a violation of the Digital Services Act (DSA). As well as this, the BEUC itself has filed a complaint with the European Commission.
According to the BEUC, Temu provides inadequate information regarding its recommended systems and utilizes dark patterns to get consumers to spend more than they originally wanted to. Additionally, BEUC observed that the dark patterns utilized by Temu complicate the process of closing down Temu accounts.
You can read the press release here and the complaint here.
Sweden
On May 14, 2024, the Swedish Consumers' Association published the complaint it brought forward to the Swedish Post and Telecom Authority (PTS).
You can read the press release here and the complaint here, both only available in Swedish.
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