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Bangladesh: BTRC requests public comments on draft Regulation for digital, social media, and OTT

The Bangladesh Telecommunication Regulatory Commission ('BTRC') released, on 3 February 2022, its draft Regulation for digital, social media, and over the top ('OTT') platforms and is requesting public comments on the same. In particular, the draft regulation establishes responsibilities for intermediaries and requires the appointment of a complaint officer. More specifically, the draft regulation stipulates that where an intermediary collects information from a user for registration on the computer resource, it must retain their information for a period of 180 days after any cancellation, or withdrawal of their registration. In addition, the draft regulation requires intermediaries to take all reasonable measures to secure its computer resource and information contained therein, following the reasonable security practices and procedures.

In relation to complaint officers, the draft regulation provides that the intermediary must visibly publish on its website, mobile based application, or both, the name of the resident complaint officer, including their contact details, as well as mechanisms by which a user or a victim may make complaints against violations of the provisions of the draft regulation or any other matters pertaining to the computer resources made available by the intermediary. To this end, the draft regulation states that the complaint officer must acknowledge the complaint within 24 hours and resolve such complaints within 20 days from the date of its receipt, as well as receive and acknowledge any order, notice, or direction issued by the Government of Bangladesh, any competent authority, or a court of competent jurisdiction.

Public comments can be submitted via email to [email protected] until 18 February 2022. 

You can read the draft regulation here.