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Canada: Regulatory authorities send letters to companies on anti spam legislation and PIPEDA compliance

The Canadian Radio-television and Telecommunciations Commission ('CRTC') jointly with the Office of the Privacy Commissioner of Canada ('OPC') and the Competition Bureau issued, on 26 November 2020, letters to 36 companies involved in the mobile application industry, advising that they review their practices and take preventative or corrective measures where necessary in compliance with their obligation under Canada's Anti Spam Legislation, SC 2010 c 23 ('CASL') and the Personal Information Protection and Electronic Documents Act 2000 ('PIPEDA'). In particular, the letters provide examples of mobile app practices that may potentially represent a violation of CASL-related provisions, including collecting consumer information without adequately disclosing to consumers how their information will be used or shared, or making false representations of the same. Furthermore, the letters detail preventative measures which companies may adopt to exercise due dilligence, including developing and implementing a written corporate compliance program, adopting robust client and app vetting practices, adopting agreements with app developers and other parties that require compliance with CASL, and documenting these operating policies and procedures. 

You can read the press release here and an example copy of the letters here